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For 30 years, Quadratec has been your go-to partner and friend for everything Jeep. Over these years, we’ve gone on a journey from square headlights, to four door Wranglers and now to a new Jeep Gladiator truck. And you have been with us every step of the way.

The past few months have been challenging for everyone as Covid-19 has impacted nearly every aspect of our society. For Quadratec, this means ongoing social distancing and protective measures for our entire fulfillment staff while the majority of our contact center is working remotely—taking orders, answering questions and resolving issues each business day.

This time has also seen the most explosive call volume, email and social message surge in our history, which has unfortunately led to longer than normal hold times as well as delays in email and message responses. Additionally, all our major freight carriers are experiencing heavy demand as well, leading to some shipping delays. As fellow Jeep enthusiasts, we understand how frustrating this can be and humbly ask for your patience as we work to resolve these concerns. We apologize for any service delays and assure you that we’re doing our very best to assist as many customers as possible.

“For our entire history, we’ve helped Jeep enthusiasts enjoy your vehicles through superior products and world-class service,” said Quadratec CEO Ted Wentz III. “This pandemic will not deter us from that mission. Over the past several weeks, incoming calls and orders have far exceeded even our best estimates. This has led to unacceptable wait times for some of you. We are doing everything we can to address these crucial issues and keep you out on the trail.

“We are hiring more staff, adding shifts and working overtime to make sure your needs are met and packages get out the door as swiftly as possible.”

For those who have placed an order on quadratec.com, we invite you to utilize the ‘My Account’ feature to quickly resolve many issues like order status, tracking, cancellation, or processing a return. You can find the ‘My Account’ link on the top right-hand side of this page.

We appreciate your business, patience and understanding during these difficult times, and sincerely thank you for choosing Quadratec for all your Jeep-related needs.

As we continue to navigate these days together, we'll share additional event and product news here, as well as How To guides, installs, video and photos. For more information and other industry news, check out our Official Quadratec Channel.

 

  • March 23, 2020
Fiat Chrysler Will Produce Face Masks For First Responders And Health Care Workers
Automaker ramping up to produce more than one million protective face masks per month.
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  • March 18, 2020
Proper Driveway Jeep Modifications All About Safety, Protection
With many stuck at home right now, a driveway modification can be a rewarding project as long as it is done the right (and safe) way.
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  • March 17, 2020
Red Rock 4-Wheelers Announce First Ever Easter Jeep Safari Cancellation
Historic decision a difficult one for Jeep enthusiasts, Moab as event normally kicks off town's tourist season.
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Quadratec Is Open For Business
  • March 17, 2020
Quadratec Is Open For Business
We are open for business and dedicated to responsibly fulfilling all orders, as well as answering your questions and addressing any customer service issues.
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  • March 17, 2020
Organizers Make 'Difficult' Decision to Cancel Daytona's Jeep Beach
The event's Board of Directors hope to reschedule the hugely popular event later in 2020.
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  • March 15, 2020
Jeep, Concepts To Miss 2020 Easter Jeep Safari
FCA employees already under non-essential travel ban, but popular EJS event had been exempt until Friday.
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  • July 22, 2019
What is a Jeep Steering Stabilizer?
More than just an extra shock on your vehicle, a steering stabilizer helps eliminate driver fatigue as well as excessive road noise. But don't consider it a 'catch-all' application to eliminate all steering problems.
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  • July 17, 2018
Lumens vs. Watts
The watts you thought you knew in the past as a measurement of lighting power have been replaced as more efficient LED lighting products are flooding the marketplace.
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  • October 27, 2017
How To Replace A Jeep JK Wrangler Air Filter
Simple and efficient, swapping out your vehicle's air filter can help prolong engine life, protect it from inhaling dirt or debris and add a bit of power.
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  • January 13, 2016
How To Perform A Driveway Alignment on Your Jeep TJ Wrangler
Sometimes you can't have a professional alignment performed right after changing suspension components so this handy DIY guide will get your TJ Wrangler as close to road ready as possible.
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